Frequently Asked Questions

1.HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE TEAM?

PHONE: 888.612.6778

M-F 9AM-6PM, EST

2.HOW ARE PACKAGES SHIPPED?

ALL PACKAGES ARE SHIPPED THROUGH USPS

3.I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

ALL ORDERS ARE PROCESSED BETWEEN 24-48 HOURS

AFTER PROCESSING,ORDERS ARE USUALLY SHIPPED WITHIN 3-7 BUSINESS DAYS. WE ARE NOT RESPONSIBLE FOR DELAYS THAT MAY BE CAUSED BY GOVERNMENT ISSUES, UNCLAIMED PACKAGES, INCORRECT SHIPPING ADDRESS OR NATURAL CAUSES.

PLEASE KEEP IN MIND DURING THE HOLIDAYS THAT THESE TIMES MAY VARY

4.DO YOU ACCEPT RETURNS?

NO, ALL SALES ARE FINAL

WE WILL ONLY SEND REPLACEMENTS FOR DAMAGED PRODUCT WITHIN 14 DAYS OF RECEIPT OF PACKAGE.CUSTOMER MUST EMAIL PHOTOS OF THE ISSUE INCLUDING RECEIPT.

5.CAN I CHANGE ORDER ONCE IT HAS BEEN PLACED?

NO. ALL ORDERS ARE FINAL

6. DO YOU SHIP INTERNATIONALLY?

Yes, We do. International Shipping starts at $25.00

7. WHAT ARE VALID PAYMENT METHODS?

MERCI MI COSMETICS ACCEPTS:

VISA MASTERCARD, DISCOVER, PAYPAL

8. WHAT IS YOUR SOCIAL MEDIA?

BE SURE TO TAG US ON SOCIAL MEDIA @ MERCIMICOSMETICS

9. HOW CAN I TRACK MY ORDER?

Track your order online by going to usps.com and typing tracking number that is located on receipt.

10. HOW DO I CLEAN MY MINK LASHES?

If dried glue builds up on the band of your lashes, gently peel it off with your fingertips. Don’t pull or tug on the band.

11. CAN I SOAK MY LASHES?

Do not Soak Lashes. Soaking your lashes in water, makeup remover, alcohol, or any other liquid can cause damage.

12. CAN I APPLY MASCARA TO MY FAUX OR MINK LASHES?

Do not apply Mascara to lashes. Mascara will cause lashes to clump and will not receive full potential of wears. Instead, apply Mascara to your lashes, let dry, then apply Merci Mi Lashes.